FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Product Information
1. Are BrightKare cleansers non-comedogenic?
Yes, both our Ultra Gentle Cleanser and Oil Cleanser are formulated to avoid clogging pores and are suitable for acne-prone skin, sensitive and dry skin.
2. Why is the cleanser slightly cloudy?
Our cleanser is intentionally uncolored – it’s lightly milky because of clean ingredients like Aloe, Chamomile, and Green Tea, all visible through our transparent bottles.
3. Is the cleanser fragrance-free?
Yes — we keep it pure and unscented.
4. Do your formulas contain sulfates, parabens, or artificial fragrance?
Never BrightKare is free from all three — we’re all about clean, purposeful skincare.
Returns & Refunds
1. How do I initiate a return?
Email us at customercare@brightkare.in or fill the form on our Help Center page — we'll handle the rest.
Orders & Shipping
1. How long does it take to ship?
We pack your order within 24 working hours, and delivery typically takes 2–5 days depending on your location.
2. Can I ship to an address different from my billing address?
Absolutely — just add your preferred shipping address at checkout.
Formulations & Skin Sensitivity
1. Do you test on animals?
No way! BrightKare is 100% cruelty-free.
2. Which botanicals do you use in your cleansers?
Every cleanser blends three soothing botanicals — Green Tea, Aloe Vera, and Chamomile — combined with potent actives like Niacinamide and Hyaluronic Acid.
3. My skin is sensitive. Will these products work for me?
Yes — they’re formulated specifically for sensitive, dry, and reactive skin.